Support
Answers to common questions, and how to reach us.
Frequently asked questions
Do I need a subscription?
Yes. Using TravelScanning requires a subscription, monthly or yearly, bought through the App Store. The price for your country is shown in the App Store and in the app before you subscribe. The subscription renews automatically until you cancel it. See the subscription terms.
How do I cancel the subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, and choose TravelScanning. In the app you can also tap More, then Manage subscription. Cancel at least 24 hours before the end of the current period to stop the next renewal; you keep access until the period ends.
I already subscribed. How do I get access on another iPhone?
Use the same Apple Account, open TravelScanning and tap More, then Restore purchases (or Restore on the subscription screen).
Can I get a refund?
Payments are handled by Apple, and so are refunds. You can ask for one at reportaproblem.apple.com.
Do I book and pay in the app?
No. TravelScanning never takes payment. When you tap Book, the partner’s website opens and you book there, under the partner’s terms, price and cancellation rules. For any question about a booking, contact that partner.
Are the prices final?
No. Hotel prices are “from” prices given by partners at the time of your search. The partner sets the final price, taxes and availability at checkout, and they can differ.
Why don’t I see a flight, train or bus price?
TravelScanning does not show transport fares. It shows how to get there and links to compare live fares on partner websites, where you see the current price.
How is the match score worked out?
An AI model proposes and ranks destinations for your activity, dates, budget and starting point; TravelScanning then adds real data such as current conditions, hotels and ways to get there. The score is an estimate to help you compare, not a promise.
Are the conditions a forecast for my trip?
No. Conditions such as the weather, wave height or sea temperature are measured now, at the time of your search. Check a forecast closer to your trip.
How does TravelScanning make money?
From what you pay on the App Store. Some links to partners are affiliate links: if you book, the partner may pay us a commission. The ranking of the results does not depend on commissions.
Do I need an account?
No. There is no TravelScanning account. Your subscription is linked to your Apple Account.
What happens to my location?
If you choose your current location, the app uses it as the starting point and sends it to our server with that search; you can pick a city instead. The server passes your starting point to the AI service that proposes destinations and does not store your coordinates. Details are in the privacy policy.
Where are my saved trips and history?
On your iPhone only. They are not synced to any server, and deleting the app deletes them. You can clear your history in the app at any time.
How do I delete my data?
Remove saved trips, clear your history, or delete the app to remove everything it stored on your iPhone. We hold no account or profile about you. For anything you sent us by email, contact us.
Which languages does the app support?
90 languages. The app follows your iPhone’s language; More, then Language opens the iOS setting where you can pick another language for TravelScanning only.
Which devices are supported?
iPhone with iOS 26.1 or later. There is no iPad, Mac or Android version.
Contact
Write to us by email. It helps if you include:
- the app version (at the bottom of the More tab)
- your iPhone model and iOS version
- what you searched for and what went wrong
We use your message only to answer you. See the privacy policy.